很抱歉，一旦訂單下單，我們將無法更改。如果您想更改或取消訂單，請點擊此處聯絡我們。

很遺憾，我們不提供換貨服務。如果您需要不同尺寸或顏色的商品，您需要重新下訂單並退回不合適的商品。如果您再次訂購同款商品，但顏色或尺寸不同，我們保證您可以保留原始訂單中可能享有的折扣。退回的商品將在抵達我們的倉庫後立即退款。

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

3-4 days after placing your order, you can click the tracking number link in the email. 

Orders ship out VERY fast, so please contact our customer service team ASAP at 8fortune@8orientalfortune.com. Please include your order number and the reason for cancellation in your message. 

Orders can only be canceled before they have been dispatched. If your order has already been shipped, please refer to our return policy for further instructions.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.

If no one was home at the time of delivery, the carrier will leave the package in a safe location.

Be sure to check around your home and with neighbors/building management who may have collected the package for you.

Also, please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive.

If you still are unable to locate the package, please reach out to the carrier.

If you need additional assistance, please email our team.

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.

Include a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!

To apply a promo or discount code:

• Proceed to checkout and enter your code in the  'Discount Code' field.

• Click 'Apply' to see your new total before finalizing your order.

• Only one code can be used per order.

If you’re having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Please note that we will not be adjusting discount amounts after the order has been placed. 

Of course! We believe high quality gemstones hold higher vibrations. That's why all of our products are made with the highest quality gemstones we can find. Grade AA or better! 

If you wish to know more about your suitable elements or bracelets, please consult us via here

本店訂單可寄往歐洲和北美。如需寄往其他國家，請聯絡我們。

We do ship to most countries, however, there are a few that we are unable to send to.

Please note that international shipments exclude remote area can take up to 21 days.

If you have been waiting for more than 21 to receive your order, please get in touch with our team to investigate the issue.

美國境內購物滿 70 美元即可免運費。否則，運費為 8 美元。

We offer fast and free shipping for orders over $88 within most countries, but it exclude remote area in the world.

Please keep in mind this applies to orders over $95 after all applied discounts and promotions.
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).

For additional questions about our shipping policy, please contact us at 8fortune@8orientalfortune.com or view the comprehensive policy here

Delivery times vary depending on the destination, the shipping method selected and may vary due to customs inspections, local postal services, or peak holiday seasons.

For more details, click here or contact our team.

包裹將透過 GLS 包裹服務發貨。我們提供送貨上門服務。

Our return policy allows returns for products purchased in the last 30 days.

If you'd like to proceed with a return, please visit our Return Portal.

Once your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.

You can expect your refund to be processed within 14 business days or fewer after our returns department receives the return.

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that Final Sale items are not eligible.

Refunds will be processed to the original payment method within 14 days of receiving the returned item.

Once your return has been received and processed, you will be notified via email when the refund has been issued.

Please allow up to 14 business days for the refund to reflect in your account.

Our return policy allows returns or exchanges for products purchased in the last 30 days.

Please note that Final Sale items are not eligible for return.

You can expect your refund to be processed within 14 business days or fewer, after our returns department receives the returned item.

If you'd like to start a return, please visit our Return Portal

不，這不是強制性的。但強烈建議您這樣做。事實上，它可以讓您更快地查找歷史記錄、編輯地址並在線上追蹤包裹。您也會收到新產品和特別活動的通知。

絕對不會。我們永遠無法存取這些資訊。這些資訊由 Stripe 公司處理。您的資料絕對安全。

我們接受 Visa、MasterCard 和 American Express 卡。您也可以使用 PayPal 支付服務完成訂單。